Battle between 3 Major Budget Airlines – Airasia, Jetstar , Tiger
Hey travelers !
I’m sure many of us are always sourcing out for CHEAPEST air tickets during major holidays like June Holidays or December Holidays .
Why Budget Air ?
Who doesn’t want CHEAP FARES ?
Many frequent travelers don’t feel the need of premium services like entertainment or food (which can be bought on board , and saving you MORE money ! ) for short journeys .
But have you ever wondered , Cheap so what ? Are the services good ? Are they ON-TIME ? Are they Safe to fly with ? Are the seat space wide enough to suit your comfort ?
If these questions are always floating in your mind and thinking of where’s your NEXT destination, you’ve come to the right place.
I’ve personally travelled with AIRASIA , AIRASIA X , JETSTAR ASIA and Tiger Airways , so these are based on my views and Experiences on board the plane as well as quality services that i have always kept in touch with .
| Comparison/Airline |  *Airasia / Airasia X |
 |
 |
|---|---|---|---|
| Departure from : [convenience] | TERMINAL 1 SIN / LCCT  |
TERMINAL 1 / KLIA |
BUDGET TERMINAL / LCCT |
| Total No of Destinations : | 70 destinations in 18 countries excluding Seoul and France (To Come ) |
58 destinations including United States |
34 destinations |
| Flight Fleets | A320,A330,A340 AIRASIA X FLIES TO DESTINATIONS MORE THAN 4 HOURS TRAVELLING TIME |
A320,A321,A330 |
A320 |
| Startling Cheap Sales Fare | $0 Sales excluding taxes |
Friday Frenzy Sales, $0.99 Sales including TAXES |
$1.50 Sales + Convenience Fees |
| Customer Hotline | Premium Hotline & Normal Hotlines |
24 Hour Hotline |
Never Picked up Hotline |
| Response to Customer Enquiries | Various Emails , Twitter, Facebook |
Email (Unresponsive ) , Facebook, Twitter |
Facebook ( Hardly ) |
| Warmth of Staff to passengers on Board | |
|
|
| Seat Comfort | RM25 FOR Comfort Kit Premium and Economy Class Seats Airasia is much wider than 2 other airlines . Airasia X is wider than all airlines. |
Cramp seats. Not suitable for long flight. |
Seat space wider than Jetstar |
| Entertainment | Paid @ RM35 for PORTABLE MEDIA PLAYERS |
-NIL- | -NIL- |
| Prebook Food Online | Up to 20% Discounts on all flights for AIRASIA & AIRASIA X |
Available only on Jetstar JQ |
-NIL- |
| Food Prices | Hot Combo Meals from SGD $4 TO SGD $10 FOR AIRASIA & AIRASIA X FLIGHTS |
Hot Combo Meals from SGD$8 & JQ flights from SGD$10 |
Hot Combo Meals from $8 TO $10 |
| Food Menu online before flight | Detailed Description with Photos . |
-NIL- | Prices with Food (No Photo) |
| Baggage Fees | 15 KG : $9 SGD for AIRASIA $15 FOR AIRASIA X |
20 KG : $15 with FREE SEAT SELECTION |
20 KG : $15 |
| Seat Selection Fees | Normal Seats : $2.20 Hot Seats : $11 |
Normal Seats : $2 , Up Front Seat: $12.00 , Extra-Leg Room Seats : $32 FREE WITH BAGGAGE CHECKIN ! |
Group A :$30.00 , Group B : $25.00 Group C:$10.00 Group D :$7.00 Group E:$5.00 Group F $3.00 |
| On Schedule | -NIL- | 94% PUNCTUAL | 78% PUNCTUAL |
| In Air Service | |
|
|
| Safety | |
Awarded 3 Ticks because passengers at Emergency Exit are requested to follow the safety rules and assist. Even asked if they accept to do so. |
|
| Payment Methods Singapore : | Credit Card |
Credit Card,Cash,SAM , 7 ELEVEN |
CREDIT CARD , AXS |
| Offline Payment Fees | -NIL- | $0 for 7 Eleven & SAM |
$5 |
| Convenience Fees for Credit Cards | $6 ONE WAY | $6 ONE WAY | SGD / AUD $6 ONE WAY , $0 FOR DOMESTIC AUSTRALIAN FLIGHTS FOR AUSTRALIA MASTERCARD |
| Total Number of Ticks : | 42 | 39 | 25 |
Why Airasia wins ?
It’s always obvious that they provide excellent service in terms of Customer service (though they might be a little slow ! ) , because they provide many mediums and channels like facebook, twitter and emails and even PREMIUM lines (which many say they aren’t really premium ) ! They listen to customers’ feedback and try their best to answer customer’s enquiries on facebook which other 2 airlines didn’t have that service .
Live Chat & Online Check-in were first introduced by Airasia , which brought much convenience to us , who hates to be ON HOLD like forever ?
It took me 45 mins to get through a Jetstar Customer Relations Officer but it took me less than 20 mins to get through Airasia Customer Relations Officer. Not to say, Tiger Air is the worst as i never got through and always cut off even before im connected to one !
In fact, a good example that just taken place was Bangkok’s Turmoil – Red Shirts protest. Airasia was the FIRST budget airline to take the lead to allow passengers to reschedule their departure dates without any changes fees , but passengers have to pay the fare differences . Followed by Jetstar and Tiger Airways.
SAVE MORE !!
- Book in advance – 3 months and more to enjoy incredible LOW fares !
- Book during low fares promotions
- Go for one that will bring you much convenience and comfort
- One that has immediate response for your enquiries and to the situation .
Comparison between Prices of Airlines :
As you can see , the prices of air fares can be so different. I purposely select the date as 24 Jan to 27 Jan as all airlines don’t offer promotions for these dates and these are the CHEAPEST FARES among all the dates.
And apparently, Jetstar appears to be the most expensive , with Airasia lining up as 2nd and Tiger to be the cheapest Airfares.
All prices as above inclusive of taxes and charges without baggages, meals and convenience fees, that will add up to an additional of about $40 or more .
If you aren’t afraid of delays which Tiger is always famous for as well as bad customer service that addresses your concerns like the late Thailand Turmoils , do go for your preferred choice !
This post is filed under
constantly on-the-go for more adventures where traveling 
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You miss something for AirAsia. Since November 2009, AirAsia started charging convenience fee for online payment via credit / debit card. You should publish this info also.
[Reply]
Sy Reply:
April 18th, 2010 at 6:07 pm
Hi Mr Chin,
Thanks for your comments.
Wanted to inform you that both other 2 airlines – Jetstar and Tiger do introduce convenience fees like Airasia at $6/way .
Thanks again.
[Reply]
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You may add those convenience fees to let people know which one more expensive and which one cheaper. Tiger Airways charge Singapore $6 for International flight and Australian $6 for Australia domestic flight (free if paid by using Australian issued MasterCard Debit).
However, just suggestions.
[Reply]
Sure Mr Chin,
Thanks for comments again !
Will add on later in the day !
Thanks ! =D
[Reply]
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Thanks for the effort you took to expand upon this topic so thoroughly.
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Thanks for your review comparison between the airlines. It is really helpful for selection of budget airlines in SEA. Though I think that Air Asia customer service is terrible, but I guess from your experience, it is better than the other two.
[Reply]
Sy Reply:
September 2nd, 2010 at 7:25 pm
Hello Ann ,
I’m glad you love it . Well , from my experience , airasia fits best ! What about you ?
Do share any – if you have ! 
Prices are pretty reasonable for airasia lately as compared to other airlines , and looking forward to your future responses !
[Reply]
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Travel deals are up again specially with Natas 2011 travel fair coming closer…Hope to see more cheap airfares too!
[Reply]
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